Job summary

Charlotte, United States, North America
Career Level:
Senior (5+ years of experience)
Associate's Degree
Job type:
Full time
$60K - $100K
Apply before:
29 May, 2017

Network Engineer

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Our client is a manufacturer of specialty Chassis and emergency vehicles. They are experiencing tremendous growth throughout the company, and the IT department in particular. They are seeking a Cisco Network Engineer to join their growing team that is based in Charlotte, MI. This is a direct hire opportunity.

The following are high level requirements for this role:

  • Technical knowledge of telephone systems, including CISCO
  • Associates degree in Information Technology required, Bachelor’s degree preferred
  • Experience with VMWare, NetApp, QNAP SANS, Cisco USC


  • Acquire, install, and maintain Spartan’s local area network hardware such as workstations, laptops, thin clients, printers, phones, network devices, etcetera
  • Analyze and resolve network hardware, software, and performance problems in a timely and accurate fashion
  • Assess and administer all equipment, hardware, and software upgrades
  • Assist customers/end-users with questions on product installation, usage, and implementation
  • Collaborate with management and department leaders to assess capacity needs
  • Conduct research on network products, services, protocols, and standards to remain abreast of developments in the networking industry
  • Configure computing environment and networks to ensure smooth and reliable operation for fulfilling business objectives and processes
  • Contract with specialists or technical personnel to solve problems
  • Create/maintain documentation for configuration, mapping, processes, and service records
  • Design and deploy company LANs, WANs, and wireless networks, including servers, routers, hubs, switches, UPS\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'s, security appliances and other hardware
  • Develop and present to management recommendations related to purchase and installation of hardware, software, communication and telecommunication support
  • Develop, implement, and maintain policies, procedures, and associated training plans for network administration, usage, disaster recovery and business continuity
  • Document all contacts, actions, and responses in helpdesk tracking system
  • Ensure all PC/LAN/Communications systems are current and compatible
  • Ensure backups of enterprise data
  • Ensure network connectivity of all servers, workstations, telephone equipment, fax machines, and other network appliances
  • Establish and implement LAN/WAN policies, procedures and standards and ensure their conformance with information systems and company objectives
  • Establish and implement Microsoft Active Directory policies, procedures, and standards and ensure their conformance with information systems and company objectives
  • Establish and maintain regular written and in-person communications with the organization’s management, decision-makers, stakeholders, department heads, and end users regarding pertinent activities
  • Evaluate vendor products in hardware, software and telecommunications equipment and recommend purchases consistent with the Company’s short and long term objectives
  • Install, maintain, and monitor the operation of the LAN and WAN
  • Interact and negotiate with vendors, outsourcers, and contractors to secure products and services
  • Maintain working knowledge of products and/or services
  • Manage and ensure effectiveness of security solutions including firewalls, anti-virus solutions, and intrusion detection systems
  • Manage and ensure effectiveness of servers including e-mail (Microsoft Exchange Server), database (Microsoft SQL Server), print, and backup servers, and their associated operating systems and software
  • Manage and ensure optimal operation of all network hardware and equipment including routers, switches, hubs, UPS’s, etcetera
  • Manage LAN/WAN security and network performance
  • Manage Microsoft Active Directory security and performance
  • Manage, ensure and test effectiveness of security solutions including firewalls, anti-virus solutions, and intrusion detection systems
  • Monitor network performance, provide statistics and reports, and troubleshoot problem areas as needed
  • Oversee installation, configuration, maintenance, and troubleshooting of end-user workstation hardware, software, and peripheral devices
  • Oversee new and existing equipment, hardware, and software upgrades
  • Oversee or assist in installation of communications hardware
  • Perform minor equipment repairs
  • Perform server and security audits and system backups and recovery
  • Practice asset management including maintenance of component inventory and related documentation, technical specification information and software licensing
  • Provide end user and staff training where required
  • Provide guidance to junior members of the team
  • Recommend measures to improve methods, performance, and quality of product or services and suggest changes to increase efficiency
  • Recommend, write and implement computing policies and standards, ensuring adherence to security procedures
  • Recommend, write and implement LAN policies and standards, ensuring adherence to security procedures Respond to and investigate customer/end user inquiries, concerns, and issues via phone, fax, mail, and email in a timely and courteous manner
  • Review reports of computer and peripheral equipment production, malfunction, and maintenance to ascertain costs and plan changes within area
  • Stay up-to-date on new technology
  • Other tasks as assigned


  • Associates degree in Information Technology required, Bachelor’s degree preferred or relative experience
  • ITIL Practitioner v3, Microsoft, SonicWall, Cisco and/or VMware certifications preferred
  • Network and PC/Server operating systems
  • Telephone systems, including CISCO
  • Current network hardware, protocols, and Internet standards
  • Network structure, security, and function
  • VMWare, NetApp, QNAP SANS, Cisco USC
  • Windows operating systems and Active Directory
  • Understanding of applicable data privacy practices and laws
  • Competence with testing tools and procedures for voice and data circuits
  • Advanced level user on Microsoft Office applications
  • Capable of comprehensive listening (understanding the message(s) that is being communicated)
  • Commitment to excellent customer service
  • Flexible and adaptable in regards to learning and understanding new technologies
  • Adept at conducting research into issues and products
  • Strong and consistent attention to detail
  • Able to effectively prioritize and execute tasks in a high-pressure environment
  • Versatile, flexible, and a willingness to work within constantly changing priorities
  • Communication skills, verbal and written
  • Organizational, problem-solving, and analytical skills
  • Experience in training users of all levels to be proficient using computer-based applications
  • Proficiency with a variety of desktop and internet applications
  • Experience with mobile devices (cell phones, smart phones, tablets)
  • Proven ability to install/reinstall operating systems and applications
  • Able to troubleshoot and resolve issues related to:
  • Network printers
  • VoIP phones

Job keywords/tags:  Network Engineer , CISCO , Telephone Systems , VMWare , NetApp , QNAP SANS , CIsco USC , Network Hardware , Protocols , Internet Standards