Job summary

Troy, MI, United States, North America
Career Level:
Senior (5+ years of experience)
Job type:
Full time
Apply before:
12 May, 2017

Infrastructure Engineer

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Our client is a Michigan based financial institution with over 200 locations around the Midwest providing Personal Banking, Business Banking and Wealth Management services. The corporation is modernizing many of their systems and performing a number of consolidation efforts in an effort to better serve customers with online products and finance incentives. Responsible for the overall operation and availability of enterprise infrastructure, including file servers, messaging systems, application servers, and network hardware. Identify and recommend areas for improving operational efficiencies.

The following are high level requirements for the role:    

  • 5 Years Experience with Monitoring & Trouble Shooting Server & Storage Systems as well as Networking in an Enterprise Class Environment
  • Expertise in Microsoft Technology (Windows Server, Active Directory, Group Policy, Exchange)
  • Knowledgeable in Standards, Policy & Procedures, and Associated Documentation, Monitoring etc.


  • Maintain health and availability of enterprise server, storage and network infrastructure systems
  • Create and execute repeatable maintenance and monitoring procedures for infrastructure hardware and software
  • Monitor backup solution and perform backup and restores as necessary
  • Champions the implementation of Engineering approved workarounds and requests permanent fixes
  • Implement infrastructure hardware and software as defined by Engineering team
  • Triage, resolve and/or escalate issues from other support tiers
  • Collaborate with Engineering team on identifying improvements to the environment
  • Report on environmental metrics within the scope of Infrastructure Operations
  • Ensure adherence to bank standards based on industry best practices and stated business needs
  • Physical installation and cabling of infrastructure hardware
  • Participate in on-call rotation
  • Other duties as requested


  • Bachelor’s degree or equivalent experience required
  • Minimum of 5 years of detailed technical experience with operational support in an enterprise level production environment
  • Proven analytical and problem-solving abilities related to enterprise systems
  • Strong verbal/written skills and the ability to effectively interface with teams
  • Strong organizational and project management skills
  • Systems & Storage
  • Solid experience with Microsoft products (Active Directory, Group Policy, Exchange, DNS, DHCP)
  • Experience with virtualization technologies (VMWare, Hyper-V)
  • Familiarity with managing enterprise storage arrays and backup systems (EMC, Dell, Veritas)
  • Extensive operating systems troubleshooting – desktop and server
  • Direct experience with advanced system monitoring and alert systems
  • Ability to use and create scripts (PowerShell preferred)
  • Networking
  • Basic experience with Cisco routing and switching
  • Enterprise network maintenance and troubleshooting experience
  • Carrier incident management experience

Job keywords/tags:  Infrastructure Engineer , Windows Server , Active Directory , Group Policy , Exchange , Storage Systems , Networking , Monitoring , Troubleshooting , Standards , Policy & Procedures